Betj9 Privacy Policy — Data Protection Your Personal

Betj9 understands that privacy is more than a formality — it is a fundamental right of every user. As an online wagering platform operating for the Malaysian market, we take seriously our responsibility to protect every piece of personal information you entrust to us.

This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices. It explains clearly and honestly — without confusing language — what we collect, why we need it, who can view it, and how you can control your own information.

This Policy applies to all registered betj9 members, website visitors, and betj9 mobile app users. By registering an account or continuing to use our platform, you confirm that you have read and understood the terms in this document.

Betj9 only collects information genuinely necessary to provide a safe, compliant, and quality service to our members. Below are the categories of information we collect and the purposes they serve:

In addition to information you provide directly during registration or platform use, betj9 also collects data automatically via cookies, server logs, and industry-standard tracking technologies. All data collection takes place within the limits prescribed by applicable law.

• KYC (Know Your Customer) information such as copies of an identity card or passport is only collected when required to fulfil legal compliance obligations.
• Betj9 does not collect sensitive data such as members' health information, religious beliefs, or political affiliations.
• Data from individuals under 18 years of age is not knowingly collected — please refer to Section 9 for more information.

Betj9 uses your personal data solely for legitimate purposes related to the provision of our platform services. Every use of data is grounded in a lawful basis, whether that is your consent, contractual necessity, or legal compliance obligations.

• Account Management: Create, verify, and maintain your betj9 account securely, including multi-factor login processes.
• Transaction Processing: Process deposits via FPX, Touch 'n Go eWallet, GrabPay, Boost, and other payment methods, and handle withdrawals to your bank account.
• Fraud Detection: Monitor unusual activity that may indicate fraud attempts, money laundering, or unauthorised access to your account.
• Legal Compliance: Meet the reporting and record-keeping obligations required by applicable Malaysian law.
• Service Improvement: Analyse usage patterns in aggregate (not individually) to improve the betj9 platform experience.
• Service Communications: Send account-related notifications, security alerts, and policy updates via email or SMS.
• Responsible Gaming: Identify risky betting patterns and reach out to members who may need support in a considerate manner.

Betj9 does not share, sell, or disclose members' personal information to third parties except in limited and specific circumstances as described below. Any data sharing is carried out only to the extent strictly necessary and is subject to strict confidentiality agreements.

• Payment Service Providers: Transaction information is shared with licensed payment processors such as the FPX gateway to enable deposits and withdrawals to be processed. These providers are subject to PCI-DSS security standards.
• Game Providers: Minimal game data required is shared with game software providers to ensure gaming sessions function correctly.
• Legal Requirements: betj9 will disclose information to government authorities or law enforcement bodies when required by a court order or applicable law.
• Security Protection: In situations where there is a serious threat to the security of the platform or other members, betj9 may share relevant information with the appropriate parties.

All third-party service providers working with betj9 are required to sign data processing agreements that set strict privacy and security standards. They are only permitted to use your data for specific, agreed-upon purposes.

Betj9 continually invests in industry-grade security infrastructure to ensure your personal data is always protected against unauthorised access, disclosure, alteration, or destruction.

• 256-bit SSL/TLS Encryption: All data transmitted between your device and betj9's servers is encrypted using 256-bit SSL/TLS protocol — the same standard adopted by leading banking institutions in Malaysia.
• Secure Password Hashing: Member passwords are never stored in plain text. We use a hardened bcrypt password hashing algorithm to ensure maximum security.
• Two-Factor Authentication (2FA): betj9 offers two-factor authentication via an authenticator app or SMS for an additional layer of security on your account.
• 24/7 Monitoring: A real-time threat detection system monitors betj9's platform for suspicious activity at all times.
• Internal Access Controls: Only authorised betj9 staff with a legitimate business need may access members' personal data, and every access is logged for audit purposes.
• Regular Security Audits: betj9 conducts regular penetration testing and security audits carried out by independent third parties.

Betj9 uses cookies and similar tracking technologies to enhance the user experience, analyse platform usage patterns, and maintain session security. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining login sessions, saving language preferences, and ensuring security. These cookies cannot be disabled.
• Analytics Cookies: Help us understand how members use the betj9 platform through aggregated, anonymised statistics. This data is used to improve site design and performance.
• Preference Cookies: Save your personal settings such as game preferences, display settings, and language preferences so you do not need to reconfigure them each time.
• Security Cookies: Used to detect and prevent fraudulent activity and to verify the validity of active user sessions.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the betj9 platform. Analytics and preference cookies can be disabled without impacting core functionality.

Under Malaysia's Personal Data Protection Act 2010 and betj9's internal policies, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data betj9 holds about you at any time.
• Right to Rectification: If any of your personal information is inaccurate or out of date, you have the right to request that we correct it without undue delay.
• Right to Withdraw Consent: For data processing based on your consent (such as marketing communications), you may withdraw that consent at any time.
• Right to Object: You may object to the processing of your personal data for specific purposes, subject to betj9's legal obligations.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data where there is no longer a valid reason to retain it.
• Right to Data Portability: You may request your personal data in a machine-readable format for transfer to another service provider.

To exercise any of the above rights, please contact the betj9 privacy team via email at [email protected]. We will respond within 30 business days of receiving your request. In some complex cases, this period may be extended with prior notice to you.

Betj9 retains your personal data only for as long as necessary to fulfil the original purpose of collection, or for as long as required by applicable Malaysian law.

• Active Account Data: Retained for the duration your account is active plus the mandatory retention period following account closure.
• Financial Transaction Records: Retained for a minimum of 7 years in line with Malaysia's financial and tax legal requirements.
• Security Logs: Retained for 12 months for security incident investigation and fraud detection purposes.
• KYC Data: Retained for the duration the account is active and a minimum of 5 years after account closure in accordance with AML (Anti-Money Laundering) requirements.
• Marketing Data: Retained until you withdraw consent or request deletion, whichever comes first.

When personal data is no longer needed, betj9 will securely delete or anonymise it using industry-standard deletion methods. Anonymised data can no longer be linked to your identity.

Betj9 is a platform exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

• All membership applicants are required to confirm they are 18 years of age or older at the point of registration.
• Our KYC process is designed to detect and reject applications from underage individuals.
• Should betj9 discover that personal data of a minor has been collected inadvertently, we will take immediate steps to delete that data and close the associated account.

Betj9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. Any significant changes will be communicated to members via their registered email or in-platform notification at least 14 days before the changes take effect.

The effective date of the latest policy is displayed at the top of this page. We encourage you to review this page periodically. Continued use of the betj9 platform after changes take effect constitutes your acceptance of the amended policy.

If you have any questions, concerns, or complaints regarding betj9's Privacy Policy or how we handle your personal data, our privacy team is ready to assist:

• Privacy Email: [email protected] — for specific enquiries relating to personal data and privacy rights
• Live Chat: Available 24/7 within the betj9 platform for general enquiries
• FAQ Page: Visit our FAQ page for immediate answers

We are committed to handling every privacy enquiry seriously and transparently. If you are not satisfied with our response, you have the right to refer your complaint to the Personal Data Protection Department of Malaysia.